Realtime website statisticsrealtime web visitor analytics chat support Skip to content

FAQs

Q. How is the number of forms for each plan calculated?
A.The plans are based on the number of Form Slots, not on individual forms created and used, just like the Old style pigeon hole box.

Q. How do I know if I have been issued a new form or if a form is changed?
A. The form user will receive an email whenever a form has been edited or assigned, the form user should open the form to check.

Q. Will the form be available offline?
A. The offline feature will only work within the App, if the form has been previously opened by the form user then the form will be available offline and when submitted will be saved to the phone until mobile data is available.

Q. Will the App get the street location if no network is available?
A.The App uses Google Mapping to obtain the street address and the smart device’s GPS to get the Latitude and Longitude to then use this information to obtain the street location information it will only work if an internet connection exists.

Q. Will the App get the coordinates if no network is available?
A.The App uses the smartphone GPS to obtain the coordinates depending on the device type. To do this the Obtain current co-ordinates using the App button needs to be added to the form, along with the latitude and longitude fields.

Q. When a form is submitted and sent attached to an email can this be sent to multiple email addresses?
A.The form creator selects the way the data is processed and can add many email addresses separated by a comer.

Q. Our company has a Head Office and multiple regional locations that only need forms for that office how is this achieved?
A.  Once a form has been created it can be copied, then depending on the organisational structure the form may be a form used across the organisation and is assigned to those that are required to use, alternatively if the form is designated to a particular geographical location the form can be copied and edited to save adding the geographical location before the form

Q.  As a builder I use subcontractors, some of these are already registered in a different Builders account, how do I assign them my forms?
A.  Anybody that has a Form User role can be sent an External Form User Invitation that once they have accepted, you can assign them the forms that they need to use.

Still, have questions and need answers?   Send us the question we are here to help.